Meet Our Team
Our consultants, coaches and workshop leaders are extensively trained in the “5 speech acts” and 13 recurring, permanent human concerns that determine customer satisfaction. These fundamentals of language (or conversations) have been published by Dr. Fernando Flores in over 3,000 international publications.
As we work with our clients, we often show them what is operative, yet outside their awareness. In this way, we differentiate ourselves through our ability to listen effectively and articulate our client’s concerns precisely. This in turn ensures that project outcomes are communicated in ways that eliminate confusion (due to multiple interpretations) and coordinate action efficiently and effectively.